Tandem model at vPOOL
Since the end of March 2023, a new and extremely successful working model has been established within vPOOL: tandem pairing between key account managers from the sales team and employees from Customer Service Support. This fixed division of the customer structure means that one employee from each of the two teams of office and field staff works permanently with a defined customer pool. The result of this collaboration is remarkable: Our customers now always have a personal contact person, which improves communication and allows processes to be viewed and optimized more precisely.